Modern digital solutions to transform your utility customer experience
Modernize your utility CX programs with purpose-built solutions. From first customer interaction to onboarding, billing, and Beyond the Meter services, our tools optimize experiences, capture insights, and drive customer engagement.
World-class onboarding for new utility customers. Enhance program enrollment, CSAT, and lifetime engagement.
Turnkey marketplace offering a wide array of products and services for every utility customer need.
Continuous, personalized digital campaigns that drive awareness, adoption, and long-term value.
Build digital listening posts for real-time CX telemetry, from new connections to billing and outage interactions
Actionable insights for every milestone in the utility customer journey, ensuring data-driven decision-making.
Support for repair, protection plans, home automation, and energy efficiency programs with minimal integration effort.
By using New Connection Concierge and RefleCX VOC Surveys, utilities can capture feedback, drive program participation, and maximize CSAT.
Mindshare Digital Outreach delivers personalized campaigns across email, social, and SMS, engaging customers throughout the lifecycle.
RefleCX surveys and analytics provide real-time telemetry and actionable insights to track satisfaction, loyalty, and engagement.
Petrichor Care Utility Marketplace delivers products, services, and value-add bundles to meet diverse utility customer requirements
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